Take control of your incoming calls.

Get calls when and where you want them with incoming call management from Grasshopper.


What is incoming call management?

Incoming call management allows you to customize how and when you receive calls. There are many options!

For example, you can set business hours and an away greeting to greet callers outside of 9-5. Or you could close your Sales extension but leave Support open to help.

For an additional fee, you can even have Grasshopper ring all your forwarding numbers at once. This prevents customers from being kept waiting if a team member is busy.


How to track your call metrics:

Grasshopper makes it simple to get data on your business call history.


Get Grasshopper

Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!


Add Extensions

Enter your call forwarding numbers and business schedule in your online account.


Adjust Settings

Edit your extensions to change which greetings will play when you’re closed or away.

What are the benefits of incoming call management?

  • Business hours: Set up a call schedule so you get calls only when you want them.
  • Different schedules: Customize by individual extensions so people can still take calls after hours if they want.
  • Call blocking: Prevent spam and unwanted callers by blocking numbers from your call history.
  • Call blasting: Ring all your forwarding numbers simultaneously so calls get answered quicker (paid add-on).

Grasshopper is the simple way to manage business calls.

Stay connected and in control of your business communication.

Incoming call management ensures business takes place on your terms. But Grasshopper can help you with even more, including:

Explore Grasshopper's features:


Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »


Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »


Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »


Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »


Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »


Ruby Receptionist

Live US-based receptionists can help answer your Grasshopper calls! 

Learn more about Ruby Receptionists  »


Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »


VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »


Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »


Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »


Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!


Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »



Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »



Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »


Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »


Instant Response

Automatically send a text to new callers when you can’t answer their call.

Learn more about Instant Response »

Frequently Asked Questions

Can each forwarding number have their own hours?

Absolutely! A custom call schedule can be set for your entire account or for a specific extension. This is helpful if someone’s on vacation or if you’ve got team members on different shifts. In your online account, select the extension you want to update and click Edit to set a custom schedule.

What does Call Blasting cost?

$10 per month. To turn on Call Blasting, go to Settings, click Features and then select Add Call Blasting. It’ll automatically turn on for all your extensions, but you can customize it for each number in their Options menu.

How do I block a number?

It’s easy to do in your online account and in the Grasshopper mobile apps. If you’re online, visit the Messages & Calls section and find the number you want to block. Then in the More drop-down menu, select Block! In the mobile app, head to the recent calls section, tap the information icon next to the number and select Add to Block Numbers. That’s it!