Automatically respond to new callers.

With instant response, you can win more business even when you’re busy.


What is instant response?

When you miss a call from a new client, Grasshopper can automatically send an SMS message letting them know you’re unavailable. Any new caller can even respond with their call-back details. Gain back time in your busy day to do your work without worrying about missed calls.


How to get instant response:

Instantly respond to new clients even if you miss their call with Grasshopper!


Get Grasshopper

Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!


Activate the Feature

Turn instant response on or ask your admin to activate on your behalf.


Try it Out

Call your Grasshopper number from a new phone number to see it work!

What are the benefits of having instant response?

  • Immediately respond to new customers even when you're busy.
  • Eliminate risk of losing prospects to competitors by responding promptly.
  • Showcase your company and brand by including images, custom text, and hyperlinks.
  • Save time by having a standard text response to new missed calls.
  • There’s no need to write out multiple texts to multiple missed callers.
  • Provide new callers important information about your business such as business hours, physical address and your company website so you don’t have to answer every call.
  • Let your callers know that they’ve reached the right number.

Grasshopper offers automatic replies and so much more.

All the communication tools you need to sound big and grow bigger.

Grasshopper’s instant response is just one of the great features to help you communicate to your customers. When you enable instant response, you get many great features to go with it: 

Explore Grasshopper's features:


Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »


Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »


Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »


Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »


Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »


Ruby Receptionist

Live US-based receptionists can help answer your Grasshopper calls! 

Learn more about Ruby Receptionists  »


Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »


VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »


Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »


Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »


Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!


Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »



Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »



Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »


Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »


Instant Response

Automatically send a text to new callers when you can’t answer their call.

Learn more about Instant Response »

Frequently Asked Questions

Is there an extra fee for instant response?

If you have business texting as part of your Grasshopper plan, there is no additional fee for instant response. If your account does not include business texting, you will be charged an additional fee.

Can I choose which of my Grasshopper numbers are enabled for Instant Response?

Yes! You will be able to choose which numbers will have instant response enabled. Instant response does not apply to extensions.

Can I auto reply to existing customers?

Currently, instant response sends texts messages only to new callers or phone numbers.

Can I associate unique messages to each number on my account?

Yes, you can tailor a different message for each number listed in your account.